Terms & Conditions


Copyright © 2023 PepPansLtd 

Subject to the express provisions of these terms and conditions: We together with the licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Use of the website

You may:

View pages from our website in a web browser;

Download pages from our website for caching in a web browser;

Print pages from our website;

Stream audio and video files from our website; and

Use our website services by means of a web browser, subject to the other provisions of these terms and conditions.

You must not download any material from our website or save any such material to your computer for reasons other than to cache in a web browser

You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

Unless you own or control the relevant rights in the material, you must not:

Republish material from our website (including republication on another website);

Sell, rent or sub-license material from our website;

Show any material from our website in public;

Exploit material from our website for a commercial purpose; or

Redistribute material from our website.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use

You must not:

Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

Access or otherwise interact with our website using any robot, spider or other automated means;

Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must not use data collected from our website to contact individuals, companies or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Privacy Policy

How do we use your personal data?

In providing your personal details, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your data for the following purposes:

  • To create your personal account at Home Icon
  • To process your orders via our online services
  • To send you marketing offers such as newsletters and catalogues
  • To contact you in the event of any problems with the delivery of your items
  • To answer your queries and to inform you of new or changed services
  • To notify the winners in competitions arranged online
  • To analyse your personal data to provide you with relevant marketing offers and information
  • To validate that you are of legal age for shopping online

We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

Find out more about your rights under the Data Protection Act 1998.

What are your rights?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. Annually, you have the right to request written documentation on the personal information we have about you in our account files.

Who has access to the data?

We never pass on, sell or swap your data to third parties for marketing purposes outside Home Icon. Data that is forwarded to third parties, for example shipping agents in connection with the delivery of goods, is only used to meet Home Icon’s commitments to you.


A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Home Icon uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months.

Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select “Remember me” when you log in. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Third-party cookies

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

Purchase of products

The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer. We may periodically change the products available on our website and we do not undertake to continue to supply any particular product or type of product. The sale and purchase of products through our website will be subject to terms and conditions of sale and we will ask you to agree to the terms of that document each time you make a purchase on our website.

Description of products, images and pricing

Each product on the Pep Pans website has its own description and images. These descriptions and images to the best of our knowledge outline key product specifications, dimensions, features and shipping information. Pep Pans endeavour to keep this information up to date however there may be occasions where changes to a product result in slightly dated information at the time of your order. Pep Pans will not be held responsible if an error has been made but will act quickly to amend any mistakes which may have occurred. Home Icon has the right to cancel orders and refund customers’ if a pricing error or any other error has occurred.


Please refer to the delivery section at the website footer for information relating to delivery terms and conditions


Please refer to the returns section at the website footer for information relating to return terms and conditions

Return costs

Please note that return costs are not reimbursed. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty, incorrectly supplied goods or orders returned within the 14-day cooling-off period. It is the customer’s responsibility to cover the return cost of unwanted goods

Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by a Force Majeure ‘Event Outside Our Control’.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these terms we will contact you as soon as reasonably possible to notify you and our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.